Frequently Asked Questions
Ordering
Is there a minimum order?
No. You can order a single item. There is no minimum quantity on any product in our store.
Can I order one shirt with my own design?
Yes — that is the core of what we do. Upload your artwork, logo or photo and we will print it.
What is included in the price?
Our listed prices include a left-chest (pocket) print and a large back print. Both locations are included at no extra charge.
Do larger sizes cost more?
Yes. 2XL adds $2. 3XL and 4XL add $5. 5XL and above add $8. The price updates automatically when you select your size.
I need 12 or more — can I get a better price?
Yes. Volume pricing is available. Request a bulk quote and we will come back to you.
Artwork
What file formats do you accept?
PNG, JPG, PDF and SVG all work well. For the sharpest result, send the highest resolution version you have — vector files (SVG, PDF) are ideal for logos and text.
My image is low resolution. Will it still print?
It may print soft or pixelated. If we spot a resolution problem before printing we will contact you rather than print something you will be unhappy with.
Can I use a logo I do not own?
No. By placing an order you confirm you have the right to use the artwork you supply. See our terms of service.
Printing & production
What is DTF printing?
DTF (direct-to-film) prints your design onto a transfer film, which is then heat-applied to the garment. It gives sharp detail, vivid full colour and a soft finish, and works across cotton, blends and performance fabrics.
How durable is it?
DTF prints are designed to last through repeated washing. Wash inside out in cold water and tumble dry low for best results.
Delivery & returns
Can I collect my order in store?
Yes. We have three Connecticut locations — see our contact page.
Do you ship?
Yes, throughout the United States. See our shipping policy for current options and rates.
Can I return a custom item?
Custom-printed items are made specifically for you, so they cannot be returned for change of mind. If there is a fault with the printing or the garment, we will put it right. Full details in our refund policy.
What if my item arrives damaged or misprinted?
Contact us within 14 days with a photo and we will reprint or refund it.
Still have a question?
Get in touch — we are happy to help.